Our Services
2 hr
From £65
1 hr
From £40
1 hr
From £45
2 hr
From £60
2 hr
From £60
1 hr
From £20
30 min
From £20
Booking Terms and Conditions
We are committed to providing the best grooming experience for your furry friend while ensuring a smooth and safe service for everyone. These terms and conditions outline important policies regarding appointments, safety, and expectations. By making a booking, you agree to these terms. Please take a moment to review them carefully before scheduling your appointment.
01
Appointment Scheduling
02
Cancellation and Rescheduling Policy
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All appointments must be scheduled in advance through our online platform, phone, or email.
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A confirmation email or message will be sent to finalize the booking.
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Appointments must be canceled or rescheduled at least 48 hours in advance to avoid charges.
03
Late Arrivals
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If you are more than 15 minutes late, your appointment may need to be rescheduled, and a rescheduling fee may apply.
04
05
Safety and Behavior
Health and Vaccinations
06
Fleas and Ticks
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We reserve the right to refuse service to dogs showing signs of aggression or extreme anxiety.
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Owners are required to disclose any history of aggression or behavior issues before booking.
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All dogs must be up-to-date on their vaccinations, including rabies, distemper, and parvovirus.
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Dogs showing signs of illness (e.g., vomiting, diarrhea, contagious skin conditions) will not be groomed.
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Owners must ensure their dogs are treated with flea and tick prevention before appointments.
07
08
Grooming Limitations
Risk of Injury
09
Professional Judgment
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Grooming is not a substitute for veterinary care.
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If the dog has matted fur, we may need to shave it down to avoid discomfort or injury.
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Severe matting may incur an additional fee due to
extra time and effort required.
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Grooming, especially in cases of matted dogs, involves inherent risks that may result in injuries such as cuts, nicks, scratches, or skin irritations. While we take every precaution to ensure your pet’s safety, these risks cannot be completely eliminated.
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Our groomers use their professional judgment to determine the appropriate grooming techniques for your pet. This may include shaving or trimming matted areas close to the skin to prevent discomfort or injury, always acting in the best interest of your pet’s health and well-being.
10
Payment Terms
11
Parking and Access
Requirements
12
Weather and Vehicle Issues
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Full payment is due at the time of service completion.
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We accept cash and cards
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Customers must provide a suitable parking space for our grooming van during the appointment.
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Access to a power outlet is required. We will provide a long cable to ensure connectivity.
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In the event of severe weather or mechanical issues, we reserve the right to reschedule appointments. Customers will be notified as soon as possible.
13
Privacy and
Personal Information
14
Liability
15
Photo Consent
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Customer information will be kept confidential and used solely for booking and service purposes.
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We will take every precaution to ensure your dog’s safety and well-being. However, we cannot be held responsible for pre-existing conditions or reactions to grooming products.
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In the unlikely event of an emergency, we will seek immediate veterinary care at the owner’s expense.
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We may take before-and-after photos of your dog for promotional purposes. If you wish to opt out, please notify us in advance
16
Changes to Terms
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These terms and conditions are subject to change. Customers will be notified of updates before their next appointment.